Medical deliveries are judged on the record, not just the drop. If you cannot show who received it, when, and where, the delivery may as well not have happened.
Paper manifests and signature books are still common, and they fail in the ways paper always fails: illegible, lost, or filed somewhere nobody can find under audit.
Specimen and prescription runs are also time-critical in a way parcel delivery is not, and a route that ignores collection cut-offs is worse than no route at all.
Signatures taken on the driver's phone, attached to the stop with GPS coordinates and a timestamp, retrievable in seconds.
Photograph the handoff and the drop location. Every image is timestamped and geotagged against the stop record.
Set collection cut-offs and delivery deadlines as time windows so the optimizer builds a route that meets them.
Every status change, failure reason, and completion is recorded with who, what, and when, across the life of the stop.
When nobody is available to receive, drivers record a reason and a photo rather than leaving the outcome ambiguous.
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