Privacy Policy

1. Introduction

RouteWork is operated by Fintexa Inc. (“we”, “us”, or “our”), located in Ammon, Idaho. This Privacy Policy describes how we collect, use, and protect your personal information when you use our delivery management platform, including our website at routework.net, our mobile applications for iOS and Android, and our backend services (collectively, the “Service”).

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and phone number. If you sign in using Apple or Google, we receive your name and email from those services.

Location Data

Our mobile apps collect GPS location data to enable real-time driver tracking, route optimization, and proof of delivery. Location data is collected in the foreground and background while the app is active and a route is in progress. You can disable location access at any time through your device settings.

Delivery Data

We collect delivery-related information including addresses, stop details, photos, digital signatures, route history, and completion status.

Payment Information

Subscription payments are processed by Stripe. We do not store your credit card numbers. Stripe’s privacy policy governs the handling of your payment data.

3. How We Use Your Information

• To provide and operate the Service, including route optimization, GPS tracking, and delivery management
• To send push notifications about route assignments, delivery updates, and service alerts
• To send transactional emails such as password resets and account notifications
• To send SMS and email notifications to your customers about delivery status (when enabled)
• To process subscription payments
• To improve the Service and develop new features
• To respond to support requests

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Within your team: Team members (dispatchers, admins, drivers) can see relevant delivery and location data as part of normal Service operation
• Customer notifications: When enabled, delivery recipients may receive notifications with driver ETA and a tracking link
• Service providers: We use Google Maps for directions and geocoding, Firebase for push notifications, Stripe for payments, Twilio for SMS, and SendGrid for email
• Legal requirements: We may disclose information if required by law or to protect our rights

5. Data Storage and Security

Your data is stored on secure servers. We use encryption in transit (HTTPS/TLS) and implement access controls to protect your information. Passwords are hashed using bcrypt. JWT tokens are used for authentication with configurable expiration.

6. Data Retention

We retain your account data for as long as your account is active. Route and delivery data is retained for your team’s operational and audit purposes. You can request deletion of your account and associated data at any time through the app settings or by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Disable location tracking through your device settings
• Opt out of push notifications through your device settings

8. Children’s Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending you an email.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
info@fintexa.com
Fintexa Inc., Ammon, Idaho